We want you to be completely satisfied with your purchases however if for any reason you are not satisfied with an item you have ordered, please return it, within 30 days of the date of receipt and we will refund your money or send you a replacement.
Please ensure that you include a note explaining why you wish to return the goods and whether a replacement or refund is preferred. In the case of replacement we can only replace identical products.
We recommend that you send any returns by recorded delivery and ensure they are packaged securely as we can only refund once we have receipt of the goods. We are unable to refund customers if the goods arrive damaged or broken.
Whilst we aim to process all refunds within 14 working days at busy times this could take a bit longer.
Refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.
Please return to:
127 Grosvenor Crescent
If you have any questions please email KissNature customer service team at [email protected] by quoting your order number as a reference.